At 92Fine.com, your satisfaction is our priority. If you wish to return or exchange an item, please review our return and refund policy carefully: Return Eligibility
● Returns are accepted within 7 days of receiving your order.
● To be eligible, items must be unused, in original condition, and returned in original packaging with all tags intact.
● For returns due to change of mind or product exchange, customers are responsible for return shipping costs.
● We highly recommend using a trackable courier service and purchasing shipping insurance, as we are not liable for lost or damaged return parcels.
● As part of our quality assurance, we require customers to record an unboxing video when opening the package.
● This video acts as proof in the case of damaged or missing items. Claims without video evidence may not be processed.
● If your item arrives damaged or defective, please contact us immediately with:
○ The unboxing video
○ A description of the issue
● After verification, if the claim is approved, a store credit may be issued. Further documentation may be required to complete the process.
● Once we receive and inspect the returned item, you will be notified via email.
● If the return is approved:
○ A store credit will be issued for the value of the item(s), excluding shipping charges.
○ Store credit will be valid for 90 days from the date of issue.
○ Credits are non-transferable and can only be used at 92Fine.com.
● Custom-made or personalized jewelry is not eligible for return or exchange, unless received in a damaged or defective condition.
By shopping at 92Fine.com, you acknowledge and agree to the terms of this Return & Refund Policy.
Questions or Concerns?
📧 Email: cs@92fine.com
